Medicare General Hospital respects the privacy of patients, visitors, caregivers, staff, and website users. This policy explains how we collect, use, protect, retain, and share personal information when you use our website, request appointments, send inquiries, subscribe to updates, or interact with our hospital services.
We may collect your name, contact details, appointment preferences, department or doctor selection, inquiry details, feedback, newsletter subscription details, and technical information such as IP address, browser type, device information, and pages visited.
When you become a patient, additional health information may be collected through hospital registration, clinical consultation, diagnostic services, prescriptions, treatment notes, billing, insurance processing, and follow-up care. Clinical records are handled according to applicable healthcare privacy and medical record requirements.
We use information to respond to inquiries, schedule and manage appointments, provide patient support, coordinate care, improve hospital services, send requested updates, maintain safety and quality standards, comply with legal obligations, prevent misuse, and protect the rights and security of patients and the hospital.
Information submitted through appointment or contact forms is used to process your request and may be shared internally with relevant hospital departments, doctors, patient support staff, or administrative teams. Please do not submit urgent medical emergencies through website forms. For emergencies, contact local emergency services or visit the emergency department.
Our website may use cookies and similar technologies to improve site performance, remember preferences, understand visitor activity, and support security. You may control cookies through your browser settings, although some website features may not work as intended if cookies are disabled.
We do not sell personal information. We may share information with authorized healthcare professionals, hospital staff, laboratories, insurers, payment processors, technology service providers, regulators, or legal authorities when necessary for care delivery, operations, compliance, safety, or with your consent.
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access to sensitive information is limited to personnel and service providers who need it for legitimate hospital or patient-care purposes.
We retain personal information for as long as needed to provide services, maintain medical and administrative records, meet legal and regulatory obligations, resolve disputes, and support audit and quality requirements. Retention periods may vary depending on the type of information and applicable law.
Depending on applicable law, you may request access to your personal information, ask for corrections, withdraw consent for optional communications, unsubscribe from newsletters, or ask questions about how your information is handled. Some requests may be limited by medical record, legal, or safety obligations.
We may collect information about children when provided by a parent, guardian, or authorized caregiver for healthcare purposes. We take additional care to protect children's information and use it only for appropriate treatment, administrative, legal, or safety purposes.
Our website may link to third-party websites or services. We are not responsible for the privacy practices, security, or content of external sites. Please review their privacy policies before submitting information.
We may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, or hospital practices. The updated version will be posted on this website with the latest effective date where applicable.
If you have questions about this Privacy Policy or how your information is handled, please contact the hospital support desk or email the contact address listed on this website.